THE REASON FOR THE SEARCH

An open General Manager position due to an underperforming site.

THE PRIVATE EQUITY COMPANY

Tenex Capital Management

THE PORTFOLIO COMPANY

Columbia Home Services is a portfolio company specializing in HVAC services, including plumbing and electrical solutions. 

WHAT WERE THE PARTICULAR REQUIREMENTS OF THE SEARCH?

• Home services experience
• Revenue experience of $5M+ with 30+ employees
• Strong financial acumen
• Full P+L management
• 10+ years of people leadership
• Service Titan experience

CHALLENGES

The search presented several key challenges. 
1. Location
Wilmington, North Carolina's location was not awash with the calibre of talent required, which the successful candidate Rachel had to relocate.

2. Skill set
Alongside the location, the skill set of multi-site management, private equity-backed experience, and M&A have brought about a small niche of people capable of undertaking this appointment.

HOW DID YOU OVERCOME THESE CHALLENGES?

• Extensive PE Residential Services Market Mapping
• Intensive interviewing of the right talent
• Refinement of search mandate, according to market feedback

YOUR THOUGHTS ON THE CANDIDATE

Rachel is an exceptional PE experienced Operator; having a track record of successful M&A integration, Revenue & EBITDA Growth; & culturally galvanising portfolios to set and drive strategic vision. As an industry expert, the talent’s market knowledge and network is second to none. The talent can liaise with all levels of ownership and management to deliver consistent results.
— Sean Butt, Senior Associate

CLIENT'S THOUGHTS

We reached a point where one of our businesses needed more leadership. Due to explosive growth we could no longer manage under the current organizational structure. We engaged Raw Selection who has sound experience in our space to find the right GM with the right Culture Index profile coupled with industry experience. Within just a couple of weeks, Raw identified the right talent, expedited the interview process with our team and soon after we had the right person in the right seat doing the work that really matters. For CHS this was a critical and timely hire and Raw delivered.
— Paul Adams, CEO, Columbia Home Services

CANDIDATE'S THOUGHTS

I would like to give “props” to Mo for identifying this General Manager role in North Carolina and reaching out to me to gauge my interest. Being from Texas, this was a big proposition – relocating. I would have never applied for the position since it wasn’t in my current geographical area. Mo was very supportive throughout the entire process. It was an extensive process that moved rather quickly, and Mo was by my side through everything. He communicated often, updating me as things were progressing. Being on the other side, you don’t know what is happening if the recruiter doesn’t update you, which can prove to be very frustrating if you are not kept in the loop. Luckily this wasn’t the case with this endeavor. Overall, it was a great experience, and I did accept the new position. On top of that, I got everything that I was asking for in the employment package. It was definitely a WIN-WIN experience. I highly recommend Mo to help you succeed with your next career move.
— Rachel Hagler, General Manager, Columbia Home Services

GET IN TOUCH

If you are looking for new talent, please get in contact with Mo today, at mohammed.vali@raw-selection.com