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The Private Equity PodcastPrivate Equity ResourcesWork For Us

Service Manager

January 9, 2026

Location :

New York

Salary :

180,000

Sector:

HVAC Services

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THE PORTFOLIO COMPANY
The portfolio company operates within the HVAC services sector, specifically focusing on the monitoring and servicing of commercial boiler systems in apartment buildings. The business has experienced rapid growth, expanding from $15M to $50M in revenue over the past two years, with projections surpassing $60M by the end of 2025. The company is organized into three divisions, with the Service Division—generating $7M in revenue—being the second largest. The company leverages cutting-edge technology, including an in-house app capable of predictive maintenance and remote monitoring, offering exceptional levels of service. The firm operates in a dynamic, owner-led structure without unionization and maintains a long-term growth strategy without a defined exit timeline.

THE PRIVATE EQUITY FIRM
This role does not currently sit under a Private Equity-backed structure. The business is owner-operated, allowing for faster decision-making, a flatter hierarchy, and greater day-to-day operational control than traditional PE-backed environments. This structure provides a dynamic workplace with a focus on growth and service excellence.

THE CULTURE
The company culture is hands-on, fast-paced, and operationally focused. The Service Division Director will work closely with the company owner and the broader leadership team to drive day-to-day performance. Success in this role requires someone who is “in the weeds,” highly organized, and thrives in a high-accountability environment. Cross-functional collaboration with installations, controls, finance, and HR teams is key to ensuring streamlined workflows and overall business alignment.

VISION
What does success look like in this role?

  • Improved departmental KPIs across revenue growth, customer satisfaction, and operational performance.

  • Efficient onboarding of new customers with cleaner, more reliable data processes.

  • Reduction in proposal turnaround time, driving faster revenue capture.

  • Improved workflow execution and adherence across office and field staff.

  • Enhanced management and performance of the sales and service teams.

THE ROLE
The Director of Service will be responsible for:

  • Managing, mentoring, and developing a team of 30+ service technicians and office staff.

  • Driving growth via service contracts, service jobs, and boiler repair projects.

  • Acting as the key customer contact for major accounts.

  • Overseeing contract negotiations, bid proposals, and credit exposure.

  • Collaborating with other departments to ensure operational alignment.

  • Recruiting and onboarding new team members across both technical and office roles.

  • Maintaining on-call availability, particularly during the heating season.

KEY SELLING POINTS OF THE ROLE

  • Opportunity to lead a high-growth division with strong existing revenue.

  • Work within a technologically advanced business using predictive monitoring tools.

  • Operate within a nimble, non-hierarchical structure directly under company ownership.

  • Leverage BuildOps, a recently implemented ERP system.

  • Join a business with no fixed exit timeline and strong long-term prospects.

KEY CHALLENGES FOR THE ROLE

  • Current workflow adherence is inconsistent.

  • Customer onboarding processes require refinement and standardization.

  • Sales team management is underdeveloped.

  • Proposal delivery speed is impacting revenue opportunities.

  • High expectation for availability and commitment during peak operational periods.

YOUR BACKGROUND
Successful candidates will demonstrate:

  • Strong experience in HVAC or commercial boiler systems.

  • Prior leadership of service teams of 30+ individuals.

  • Proven success in operations-focused roles within HVAC or related sectors.

  • Commercial expertise including P&L management and project execution.

  • Strong familiarity with KPIs, workflow improvement, and reporting structures.

  • Demonstrated sales and contract negotiation capabilities.

  • Experience with businesses generating at least $10M in revenue.

YOUR CHARACTERISTICS

  • Hands-on and highly detail-oriented.

  • Strong organizational skills and ability to manage complexity.

  • Technically astute and commercially minded.

  • Strong leadership presence and operational credibility.

  • Willingness to maintain a flexible and responsive schedule to meet 24/7 service demands.

LOCATION
Lower Westchester County, just outside of NYC

  • Office-based, 5 days per week

  • Start time: 7:00 AM

  • Longer hours expected during heating season (winter)

COMPENSATION PACKAGE
Basic Salary: $180,000–$225,000
Bonus: $20,000
Equity: Not included
401k: To be confirmed
Healthcare: To be confirmed

Raw Selection is an executive search firm working exclusively with Private Equity firms and their portfolio companies across Europe & North America.

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